2. Setting client expectations

ABOUT THIS LESSON

In this module I'm going to show you how to set up and structure your client relationships the right way, from day one. When it comes to consulting and providing services, one thing I see consultants mess up all the time is the expectations. These mistakes really cost consultants a lot of time, a lot of frustration, and a lot of money. If you don't structure your relationships with your clients correctly from day one, then things are pretty much guaranteed to fall over and cause trouble. This training module is going to show you exactly how to set everything up, use agreements, structure everything correctly and really make sure that the way you work with clients is professional.

Here's what we cover:

1. Why all client issues derive from poor expectations
2. Turning Pro: Telling people how you do and don?t work
3. The Mona Lisa of agreements: Creating your consulting agreement
4. Dividing responsibility: What?s on you and what?s on them
5. Learning to say ?No? and hold your ground